Contact Us

At Koec, we value your feedback and are here to help with any questions, concerns, or issues you may have. Please find our contact details below.

How to Reach Us

Email: koecbeautycare@gmail.com

Email is our primary and preferred method of communication. This allows us to provide you with detailed, accurate, and well-documented responses.

Response Time

We strive to respond to all inquiries within 24–48 hours during regular business days (Monday through Friday). Emails received on weekends or public holidays will be addressed on the next business day.

What to Include in Your Email

To help us assist you as quickly as possible, please include the following information when contacting us:

• Your full name.
• Your order number (if applicable).
• A clear description of your question or issue.
• Any relevant photos or screenshots (if applicable).

Common Inquiries

Before reaching out, you may find answers to common questions in the following pages:

• Refund Policy — Information on returns, refunds, and exchanges.
• Shipping Policy — Details on delivery times, tracking, and shipping regions.
• Privacy Policy — How we collect, use, and protect your data.
• Terms of Service — General terms and conditions for using our website.

We are committed to providing you with excellent customer support. Thank you for choosing Koec.