Shipping Policy

Thank you for shopping with Koec. Please review our shipping policy below for important details about delivery timelines, tracking, and more.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation once your order has been placed and a second notification when your order has been shipped.

Estimated Delivery Time

Once your order has been shipped, estimated delivery times are as follows:

• Standard Shipping: 7–15 business days.

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

Order Tracking

Tracking is available for all orders. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. If you do not receive a tracking number within 5 business days of your order, please contact us at koecbeautycare@gmail.com.

Shipping Regions

We currently ship to most countries worldwide. If your country is not available at checkout, it means we are unable to deliver to that location at this time.

Customs, Duties, and Taxes

For international orders, please be aware that your package may be subject to customs duties, import taxes, or other fees imposed by your country's government. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Customs processing may cause additional delays beyond our estimated delivery times. We are not responsible for delays caused by customs clearance procedures.

Shipping Delays

While we strive to ensure timely delivery, certain situations may cause delays, including but not limited to:

• High order volume during peak seasons or promotional events.
• Severe weather conditions or natural disasters.
• Customs inspections or government regulations.
• Carrier-related delays or disruptions.

We appreciate your patience and will keep you informed if any significant delay affects your order.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your shipping address, contact us at koecbeautycare@gmail.com as soon as possible before the order is shipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at koecbeautycare@gmail.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and find a suitable solution for you.

Contact Us

For any shipping-related questions, please reach out to us at koecbeautycare@gmail.com. We aim to respond within 24–48 hours.